What is the Definition of Complaint Ratio?

What is the Definition of Complaint Ratio?

A measure used by some state insurance departments to track  consumer complaints against insurance companies. Generally, it is stated as the number of complaints upheld against an insurance company, as a percentage of premiums written. In some states, complaints from medical providers over the promptness of payments may also be included.

Source: Insurance Handbook A guide to insurance: what it does and how it works | https://www.iii.org/

Label: Insurance
Theme: Dictionary of Insurance Terms

Other Questions: What is the definition of Insurance?

What is the Definition of Complaint Ratio?

What is the Definition of Complaint Ratio?

Check out other definition of insurance terms below:


A broad commercial policy that covers all liability exposures of a business that are not specifically excluded. Coverage includes product liability, completed operations, premises and operations, and independent contractors.

What is the Meaning of COMMERCIAL LINES In Insurance Terms?

Products designed for and bought by businesses. Among the major coverages are boiler and machinery, business income, commercial auto, comprehensive general liability, directors and officers liability, fire and allied lines, inland marine, medical malpractice liability, product liability, professional liability, surety and fidelity, and workers compensation. Most of these commercial coverages can be purchased separately except business income, which must be added to a fire insurance (property) policy. (See Commercial multiple peril policy)

What is the Meaning of COMMERCIAL MULTIPLE PERIL POLICY In Insurance Terms?

Package policy that includes property, boiler and machinery, crime and general liability coverages.

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